In a society where people with a diverse interests, views and values co-exist, differences between such individuals and group are to be expected. This research “CONFLICT MANAGEMENT & ORGANIZATIONAL PERFORMANCE”, in Nigerian Breweries Plc, Enugu, is aimed at critically looking at conflict situations and it’s causes, as well as possible areas of improvement of conflicting situations for a better working environment in an Organisation. The research shows that Conflict comes from incompatibility of goals and interest and the result destroys the Organization. Conflict affects the Organisation in several ways such as decreased employee satisfaction, insubordination, decreased productivity, leads to economic loss, fragmentation. Descriptive and survey study were the tools used to elicit information. The major findings are that That Education does not have any effect on the opinion of respondents on Conflict Management Strategies. That there is no Significance different between the opinion of male and female respondents on the causes of Conflict. That there is a significant effect of Conflict on Organisational performance. The major conclusions drawn are that management strategies adopted in handling Conflict will not be affected by differences in Educational Qualification of the respondents, That management strategies adopted in handling Conflict will not be affected by differences in Educational Qualification of the respondents, also that the causes of Conflict in an Organisation will not have any difference whether it came from the male or female respondents. That the causes of Conflict in an Organisation will not have any difference whether it came from the male or female respondents. The Recommendations are as follows. That Management must adopt Conflict Management strategies that will improve on the Performance of the Organisation. That management should ensure a free flow of communication between the management and the employee. Management should encourage and promote interpersonal relationships among co-workers to improve on their morale.

Title page

1.1       Background of the study
1.2       Theoretical framework
1.3       Statement of the problem
1.4       Objectives of the Study
1.5       Research Questions
1.6       Research Hypotheses
1.7       Significance of the study
1.8       Scope of the study
1.9       Limitations of the study

2.1       Introduction
2.2       Concept of Organizational Conflict
2.3       Types of Organizational Conflict
2.4       Conflict Process
2.5       Causes of Conflict
2.6       Signs of Conflict
2.7       Consequences of Conflict
2.8       Conflict Management Techniques

Research Design and Methodology
3.1       Introduction
3.2       Research design
3.3       Data collection method
3.4       Population and sampling procedure
3.5       Data analysis technique

Presentation and Analysis of Data
4.0 -Introduction
4.1 Preliminary presentation of data
4.2Research questions/ objective of study
4.2.1- Research question one
4.2.2- Research question two
4.2.3 -Research question three
4.3       -Hypotheses testing
4.3.1- Hypothesis one
4.3.2- Hypothesis two
4.3.3 Hypothesis three

Findings, Conclusion and Recommendations
5.1       Introduction
5.2       Summary of findings
5.3       Conclusion
5.4       Recommendation

1.1      Background of the Study
Within any organization, there are usually different positions and jobs. People occupying these positions have different perceptions, goals, thought and concerns. It is difficult to conceptualize a society or an organization without inherent differences and contradictions and these leads to conflict. Conflict can be a serious problem in an organization. It can create organizational climate that makes it nearly impossible for employees to work together. Conflict is a natural and inevitable part of people working together and should be kept at a manageable level where it will not disorganize the activities of the organization towards the attainment of it’s objectives.

Conflict can also said to be beneficial to the organization where it brings about radical change in the organization existing power structure, current interaction pattern and entrenched attitude and also can lead to increase in productivity. While some conflicts are functional others are not. It can also affect the organization negatively when it is associated with decreased employee satisfaction, insubordination, decreased productivity, leads to economic loss, fragmentation to mention but a few. It is the management major responsibility to device strategies in bringing down conflict as low as possible, which will enable the organization to still function to succeed (Robbins & Sanghi, 2005:418) against this background the study was being carried out on the negative effect of conflict.

1.2      Theoretical Framework
The Theoretical Framework is based on the effect of conflict on Organisational performance. Conflict is a disagreement in which parties involved disagree about facts or opinion expressed by those in authority.

There are different views based on those effects in this respect we shall discuss the functional and dysfunctional Conflict (Ivanceveich, Konopaske and Matteson (2005: 365).

Functional Conflict is a Confrontation between groups that enhances the organizational performance. e.g various department in an organization may be Conflict over most efficient and adaptive method of achieving a goal. They may agree on a goal but not on the means to achieving it. Without this type of conflict their will be little commitment to change.

The second is the dysfunctional Conflict and it is Confrontation between groups that harm or hinder the organizational goal.

Management must seek to eliminate dysfunctional Conflict. Similarly, ( view the effects of conflict as

1.       Insubordination- Insubordination develops because employees do not think management can maintain control over the company.

2.            Drop in productivity.- Allowing a conflict to continue means that employee attention becomes more focused on the conflict and not on productivity.
3.            Lack of Direction- Conflict can sometimes arise when management is unable to communicate the direction of the company to employees. Conflict will erupt as employees are allowed to interpret change within the company in their own way.

4.            Fragmentation- Conflict creates rival functions. Sometimes those functions are individuals, sometimes they are groups. Unresolved conflict can create tension between groups that may normally need to work together.

5.            Lack of New Ideas- Groups in conflicts tends not to collaborate on new ideas. When conflicts goes unresolved it can be difficult to create new ideas the company needs to solve problems it is facing.

Effects of Conflict also have both functional and dysfunctional outcome(Robbins and Sanghi, (2006:410). Functional Outcomes - It is hard to visualize a situation in which open or violent aggression may be functional. But there are a number of instances in which it’s on possible to envision how low or moderate levels of conflict could improve the effectiveness of a group.

Conflict is constructive when it improves the quality of decisions, stimulates creativity and innovation, encourages interest and curiosity among group members, provides the medium through which problems can be aired and tension released, and foster an environment of self evaluation and change.

Dysfunctional Outcomes – The destructive consequences of conflict on a group or organization’s performance are generally well known. A reasonable summary might state: uncontrolled opposition breed discontent, which act to dissolve common ties, and eventually lead to the destruction of the group. Dysfunctional varieties can reduce group effectiveness. Among the more undesirable consequences are a retarding of communication, reductions in group cohesiveness and subordination of group goals to the primary of infighting between members.

1.3      Statement of the Problem
Every successful organization realizes different opposing views and debate in creating the organizational decisions. The decisions are focused on the side of the business leaders and on the side of the employees, either way, conflict is also present. Organization is clearly described as the collection of people working together to achieve a common goal.

In the concept of organization, the people or the members working under the umbrella of the leader are considered as a team that has a harmony and creates relationship in every activity that they do. On the other hand, the conflict is an action where there is a disagreement. The different behaviours of those members working together as a team are sometimes subject to conflict. Conflict come from incompatible goals and interest and the result might destroy the organization. ( )

It also results in decreased employee satisfaction, insubordination, decreased productivity, leads to economic losses, fragmentation e.t.c. These problem results in organizational looses which impact negatively on performance. These conflicts are intended to be studied in a broad and detailed manner.

1.4      Objectives of the Study
The general objective of the study is to determine the impact of Conflict and Conflict Management in the organizational conflict. It’s specific objectives will include:-

(1)              To ascertain how conflict will be managed effectively

(2)              To ascertain the major causes of conflict

(3)              To access the effect of organizational conflict on performance.

(4)              Finally to make recommendations for the stated problem based on the finding’s from the study.

1.5      Research Questions
This will provide a comprehensive description of the purpose of the study.

Some questions to be answered in this study includes:-

a.                 What are the causes of organizational conflict

b.                 What are the effects of such conflict on the organizational performance

c.                 What techniques do managers adopt in solving such conflict

1.6      Hypotheses of the Study
Hypothesis (i) – Education has no effect on the opinion of respondents on conflict management strategies.

Hypothesis (ii) – There is no significant different between the opinion of male and female respondents on the causes of conflict in an organization.

Hypothesis (iii) – There is no significant effect of conflict on an organizational performance.

1.7      Significance of the Study
The study is considered relevant to Nigerian Breweries Plc,

Since the effect of conflict can hinder the performance of the Organization. It will also help in creating a cordial relationship, which is necessary for a conducive environment.

The knowledge gained will also be vital the government in making the right policies that will positively affect the industries; it is also relevant to business students in furthering their studies.

The owners of industries will also benefit in this study, which will provide a model for an effective means of man aging Conflict.

1.8      Scope of the Study
The study covered conflict management in Nigerian Breweries Plc, as a manufacturing Company. It has multiple department and the effects of conflict must be managed and kept low.

1.9      Limitations of the Study
The study however was not without hindrances and these limited the research. Some of the limitations encountered by the researchers are:-

(1)              The inability to gain access into various department that make up Nigerian Breweries Plc, as a whole

(2)              There was also the refusal of taking out important journals and articles relating to the field of study for proper studying.

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Item Type: Project Material  |  Size: 73 pages  |  Chapters: 1-5
Format: MS Word  |  Delivery: Within 30Mins.


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