The main objective of this study is to determine the extent to which performance appraisal can enhance employee performance and productivity.

To investigate the problems of performance appraisal in Central Bank of Nigerian (CBN), the researcher employed the descriptive surveys and the case study design. The simple random sampling method was used to draw a sample of eighty (80) respondents from CBN Enugu Zonal Office . The researcher also made use of self administered questionnaires for data collection. For the validity and reliability of the research instruments, content validity and the test-re-test method were employed. Similarly, in order to test the hypotheses and establish the degree of dependence or independence of the variables under consideration, the chi-square statistical technique was used.

The study established among others that, there is a positive relationship between performance appraisal and employee performance and productivity. Also, the study reveals that there is a correlation between effective performance appraisal, working environment, satisfaction, morale, motivation and employee performance and productivity at work.

The study concludes that the Central Bank of Nigerian is faced with performance appraisal problems which have affected its level of performance and productivity. In the light of the findings, we recommend that there should be a human capital audit, organizational and physical performance audit and audit reports should be submitted to management periodically. The immediate priority, therefore, is the need to re-examine the validity and reliability of performance management and appraisal instruments in use in the bank.


Title Page
List of Tables
List of Figures

Chapter One
•Background of the Study
•  Statement of the Problem
•  Objectives of the Study
•           Research Questions
•           Research Hypotheses
•  Significance of the Study
•           Scope  of the Study
•           Limitations of Study
•  Operational Definition of Terms

Chapter Two
Literature Review
2.1       Introduction
2.2       The Concept of Performance Appraisal
2.2.2    Productivity Management and Measurement
2.3       Objectives of Performance Appraisal
2.4       Steps in Performance Appraisal
2.5       Methods of Performance Appraisal
2.5.1    Instruments of Performance Appraisal
2.6       Errors in Performance Appraisal
2.6.1    Overcoming Errors in Performance Appraisal
2.7       Legal Aspect of Performance Appraisal
2.8       Theoretical Framework
2.9       Summary of the Chapter

Chapter Three
Research Methodology
3.1       Introduction
3.2       Research Design
3.3       Population of Study
3.4       Sample Size and Sampling Techniques
3.5       Data Collection Instrument
3.6       Validity of Data Collection Instruments
3.7       Reliability of Data Collection Instruments
3.8       Data Analysis

Chapter Four: Data Presentation, Analysis and Interpretation
4.1       Introduction
4.2       Respondents Characteristics and Classification
4.3       Presentation & Analysis of Data According to Research Questions
4.4       Presentation & Analysis of Data According to Test of Hypotheses
4.5       Discussion of Findings

Chapter Five
Summary, Conclusion and Recommendations
5.1       Introduction
5.2       Summary of Findings
5.3       Conclusion
5.4       Recommendations



1.1        Background of Study

In every business organization, the performance of the employees is important in achieving organizational goals. The success of every business organization can therefore be attributed to performance appraisal. Performance appraisal is one of the basic tools that make workers to be very effective and active at work. A critical look out on this may bring about the need for motivation, allowances, development, training and good human relationship in an organization.

The output of every organization depends on how well and how much the performance of the employee is appraised and evaluated. Productivity can therefore be defined as “quality or volume of the major product or services that an organization provides”. In short, productivity is what comes out of production. Managers of every business organization are charged with the responsibility to motivate their employees to achieve organizational goals. The efficiency and effectiveness of any work place whether the private or the public sector, largely depend on the caliber of the workforce. The availability of competent and effective labour force does not just happen by chance or accident but through an articulated recruitment exercise (Peretomode and Peretomode, 2001) and performance appraisal.

The whole essence of the management activities of an organization culminates into the system of performance appraisal adopted in that organization. This, in turn, reflects the extent of the individual contributions and commitment of the employees in different hierarchical levels toward the achievement of organizational objectives. It goes without saying that an effective performance appraisal system can lead an organization to take strides towards success and growth by leaps and bounds. Conversely, an ineffective performance appraisal system can seal the fate of an organization by creating chaos and confusion from top to bottom in the administrative hierarchy. As a consequence the chances of success and growth of that organization are doomed.

The Nigerian economy has been plunged into a state of economic decline since the early 1980’s, following the introduction of Structural Adjustment Programme (SAP), by Babangida’s Administration. Since then, productivity improvement has become a major challenge facing all work and business organizations and the Nigerian economy as whole. It has therefore become imperative for government and all stakeholders to evolve adequate measures that would improve productivity in Nigeria. It is on account of this, that most, if not all of the past leaders, have tried in one way or the other to carry out at least one reform measure in the public sector in order to enhance employee performance and productivity.

The nonchalant attitudes of public sector workers towards their duties and responsibilities have become a matter of great concern to the government at all levels and other well meaning Nigerians. There has been a persistent public outcry in the mass media indicting public sector employees for their negative attitude to work which has lead to low productivity and declining revenue.

Igbokwe-Ibeto (2011) observed that “people do not take their work seriously in many instances because people do not like what they are doing”. This nonchalant attitude to work is independent of geo-political zones, rural-urban residence, religious affiliation, sex or age. This opinion if properly examined suggest that in many cases, they see themselves as birds of passage, such notion and feeling is even worsened by the fact that performance appraisal and productivity management is not taken serious in most organizations.
A segment of Nigerian scholars such as, Okoro (2003), Oko (2004) and Arhuidese (2006)well tutored in Nigerian history have traced the genesis of the negative attitude to work prevalent among Nigerian to the event of colonial era. They argued that during the struggle and fight against colonialism, many nationalist using various approaches and strategies tended to give the impression that government as an institution and its agencies should be impoverished and vandalized. The public sector for example, was seen as a “white man’s job” and anything done to frustrate its operations is well intended. The notion, they argued have spread into all spheres of work in the present day Nigeria.

Some Nigerian scholars such as, , Mustafa (2006), Nwachukwu (2008) and Fatile (2010), emphasized the issue of poor performance appraisal and motivation at work as the some of the causes of this national slide. They argued that poor performance and low productivity is a direct consequence of inadequate motivation and performance appraisal. In line with this proposition, Enyinta, (2001) noted that, “there is general apathy on the side of the employers of labour to reward a worker who is conscientious and dedicated to his duties”. Workers more often than not go on strike resulting to loss of man-hours before they get their due rights.

Afam (2003) contributing to the above subject matter, believes that the Nigerian worker has become a pawn in the hands of exploitative capitalist. He went further to observe that workers are subjected to all kinds of ill treatments like reduction in ranks, removal of fringe benefits, pay cuts, late payment of salaries and wages and the prevalent retrenchment with or without benefits. He concluded by saying that a situation where a worker is not adequately rewarded for the cake he has painstakingly toiled to bake, is disheartening and left much to be desired, as it amounts to killing the goose that lays the golden egg.

1.2      Statement of the Problem
For a research work to get underway, some difficulties must be felt in a practical and theoretical situation. In other words, there must be a felt difficulty succeeded by efforts to find solutions to the problem. Efficiency and effectiveness in the....

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