ABSTRACT
The major purpose of this study was to determine the assessment of competencies required by secretaries in secondary schools in Aguata Local Government Area of Anambra State. The population of the study comprises of 30 secretaries in 21 secondary schools in Aguata Local Government area. Two research questions were formulated which guided the study. A structured questionnaire was formulated which guided the study. A structured questionnaire was developed and validated percentage were used to answer the research questions. The major findings of the study were (1) Oral communication skills is important for secretaries to carry out their works effectively. (2) Written communication skill is essential for a secretary requiring a broad vocabulary, proper grammar and good spelling (3) Interpersonal communication skill will help secretaries to build a good relationship with people. It was concluded that (i) Preparing presentation and creating spreadsheet is important to secretaries (ii) Word processing and transcription is essential to secretaries employed in secondary schools (iii) Secretaries employed in Secondary schools must master document management for the effectiveness of their job.
TABLE OF CONTENT
Title page
Table of content
Abstract
CHAPTER ONE:
1.0 Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Significance of the study
1.5 Research Question
1.6 Delimitation of the study
1.7 Definition of terms
CHAPTER TWO:
2.0 Review of related literature
2.1 Meaning of competency and secretary
2.2 Meaning of secretary
2.3 Communication skills required by secretaries in secondary schools
2.4 Computer skills required by secretaries in secondary schools
2.5 Summary of literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Design to the study
3.2 Area of study
3.3 Population of the study
3.4 Description of instrument used in Data collection
3.5 Validation of the study
3.6 Distribution and Retrieval of the Instrument
3.7 Method of Data Analysis
CHAPTER FOUR
4.0 Data presentation and analysis
4.1 Discussion of the findings
CHAPTER FIVE
Summary of the Findings, conclusion and Recommendation
5.1 Re- statement of problem
5.2 Summary of findings
5.3 Conclusion
5.4 Recommendation
5.5 Limitations of the study
5.6 Suggestions for further research
References
Appendix A Request to complete Questionnaire
Appendix B Research Questionnaire
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF STUDY
Secretary has always been a vital link between those who make management level decisions and those who react to and implement the decisions. In the present role of administrative assistant, however, a competent and responsible secretary serve not only as a link between management and staff but also a key support person for the executives.
The word secretary has been understood in different ways by different people. Some see if as a typist or a receptionist or even as an office clerk.
According to Azuka and Agomuo (1993) secretary is a person employed by another person, society or corporation for the purpose of conducting correspondence, keeping business records and transacting other business. He acts as an aide and the close assistant to the boss. He is the vehicle through which his boss or organization’s actions are conveyed to the public in readable and discernable form.
A secretary is therefore a person overseeing business confidentially, usually for powerful individuals. A secretary can also be seen as a person, whose work consists of supporting management, including executives using a variety of project management, communication and organizational skills. These functions may be entirely carried out to assist one other employee or may be for the benefit of more than one.
In other hand, a secretary is an officers of an organization who deals with correspondence admits new members and organizes official meetings and events. According to Merrian Webster secretarial Handbook (1993) the administrative expansion of the secretaries function is reflected in the definition of a secretary provided by professional secretaries international. A secretary was defined as an executive assistant who demonstrates the ability to assume responsibility without direct supervision who exercises imitative and judgment and who makes decisions within the scope of assigned authority. From the definition the real secretary is an...
In other hand, a secretary is an officers of an organization who deals with correspondence admits new members and organizes official meetings and events. According to Merrian Webster secretarial Handbook (1993) the administrative expansion of the secretaries function is reflected in the definition of a secretary provided by professional secretaries international. A secretary was defined as an executive assistant who demonstrates the ability to assume responsibility without direct supervision who exercises imitative and judgment and who makes decisions within the scope of assigned authority. From the definition the real secretary is an...
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