MOTIVATIONAL IMPERATIVES IN SERVICE INDUSTRY (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA)

TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgement
Table of content

CHAPTER ONE
INTRODUCTION
1.1    Background of the study
1.2    Statement of the problem
1.3    Purpose of the study
1.4    Research Question
1.5    Hypothesis formulation
1.6    Significance of the study
1.7    Scope and Limitation of the study
1.8    Definition of terms

CHAPTER TWO
2.0    REVIEW OF RELATED LITERATURE
2.1    Theoretical framework of the study
2.2    Background history of NEPA
2.3    Current literature on theories postulated relevant to motivation

CHAPTER THREE
3.1    Research methodology
3.2    Source of data collection
3.3    Population of the study
3.4    Determination of sample sizes/sample selection
3.5    Sample procedure
3.6    Validity on reliability
3.7    Statistical tool

CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
4.0    Questionnaires presentation
4.1    Data presentation and analysis
4.2    Testing of Hypothesis

CHAPTER FIVE
CONCLUSION, SUMMARY OF FINDINGS / RECOMMENDATIONS
5.1    Conclusion
5.2    Summary of findings
5.3    Recommendations
5.4    Suggestion for further research
Bibliography
Questionnaire

CHAPTER ONE
INTRODUCTION
1.1       BACKGROUND OF THE STUDY
The National Electric Power Authority was established by the NEPA Act of 1972. The Act authorized the merger of the activities of the Niger Dam Authority and the Electricity Corporation of Nigeria. The operative object clause is among other things: “to develop and maintain an efficient, coordinated and economical system of electricity supply to all parts of the federation or as the Authority may direct, and for this purpose:
·        Generate or acquire supply of electricity,
·        Provide bulk supply of electricity for distribution within or outside Nigeria, and
·        Provide supply of electricity for consumers in Nigeria from time to time as may be authorized by the authority”.
A close scrutiny of NEPA performance over the years reveals that the above provisions of the Decree are not efficiently observed. It was estimated, according to a World Bank Report, that inefficiency in power sector alone created losses of over US$800 million annually in Nigeria (World Bank 1994).
Today, investment costing stands flawed without imputing the cost of self-provision of electricity whilst the affluent make provisions for private electricity generators for domestic use.
Bedeviled with gross inefficiency and inappropriate investment strategy, NEPA record transmission loss of 15% - 20% owing to inadequate distribution expectant. Between 15%-20% of its output is not metered and hence no revenue is earned on it. This means between 30% - 40% of NEPA output does not yield revenue. The expected loss by international standard is 5% - 10%. It is a common knowledge that due to poor operational practices and inadequate management tools and skills...

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Item Type: Project Material  |  Attribute: 88 pages  |  Chapters: 1-5
Format: MS Word  |  Price: N3,000  |  Delivery: Within 30Mins.
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