ABSTRACT
The purpose of the study was to examine the effect of conflict resolution and management in organizational efficiency in the public sector with a view to solving the current phenomenon of conflicts being experienced our work environments. Three research objectives and two hypothesis giuide this research and Ado Local Government Council. The research design used in this study was descriptive survey. Data was collected using a semi-structured questionnaire. The target population was 110 employees in Ado Local Government Council made up the study population.
The findings in the research showed that public or private, is established to achieve certain define objectives. Thus, the success or otherwise of an organization to an extent is usually determine by the effective management of conflicts in the organization.
It was recommended that government should ensure that Ado Local Government Council are funded adequately and also that, management should ensure effective communication channel in order for resources to be put in their best use.
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
Organization is an identifiable social entity whose members pursue multiple goals collectively. The pursuance of these goals is done side by side with their personal goals and aspirations through their coordinated activities and relationships. Hence, organization has people, materials and goals that are achieved through coordination
An organization exists to provide goods and services that people desire. These goods and services are the products of the behaviours of workers who occupy different level of the organizational structure. These people have different cultures, skills and educational background as well as different perceptions, roles, expectations and values. Conflict in an organization will depend on the degree with which the manpower is met with opposition in protecting their interest, values and goals.
However, the establishment and continuous existence of organization through the realization of set goals and objectives requires the continuous and effective functioning of its material input with the human element being indispensable. The human elements required to facilitate goals attainment often engage in disagreement and variance over factors such as; interest, views, style of management among others. The reactionary effect due to the perceived incompatibilities resulting typically from some form of interference or opposition is known as conflict. Azamoza (2004) observed that conflict involves the total range of behaviours and attitudes that is in opposition between owners/managers on the one hand and working people on the other. It is a state of disagreement over issues of substance or emotional antagonism and may arise due to anger, mistrust or personality clashes.
The Ado Local Government Council is an organization that is not excluded from conflict situation as long as the human element is part of its resources. They may disagree over issues in the workplace which can trigger conflict that need to be managed for improve performance of the organization.
1.2 Statement of the Problem
Organizations have a shorter life cycle today because of various changes in the operation of organizations. These organizational changes may cause turbulence and uncertainties that in turn, create conflict. The Ado Local Government Council Ado Ekiti, over the years, have being facing conflict in various dimensions that have reduce its performance.
Conflict in any organization may not enable the organization to achieve its set objectives if not properly managed. Hart (2000) asserted that, successful organization in the future must create the capability to absorb conflict during the organization’s life cycle. The capability here refers to conflict resolution and management mechanism in order to minimize the rate of conflict and improve performance. The Centre for Effective Dispute Resolution (2005) supports the perception of an increase in organizational conflicts with some hard facts. Their research reported a 17% increase in organizational conflict measured by the more than 115,000 employment tribunal applications in 2004 in the United Kingdom.
According to Rivers (2005), the hidden costs of unresolved conflict in organizations are enormous and finding effective ways to manage and resolve organizational conflicts can have a significant impact on productivity and therefore, may enhance performance. Healthy differences of opinion are however vital in an organization in order for it not to stagnate, but when individuals are not able to work through their differences constructively and agree on a way forward, the conflict becomes destructive and damaging to individual, teams and ultimately to the organization (Rivers, 2005)
Ado Local Government Council, as a research institute has being suffering one form or the other of conflict, mostly interpersonal conflict among her staff and industrial conflict with the government which has affected the smooth operation of the institute overtime (Ado Local Government Council Newsletter, 2010). The effective management of these conflicts will go a long way to enhance the performance of the organization in meeting to its mandate.
1.3 Research Questions
1.What are the possible causes of conflict in Ado Local Government Council, Ado Ekiti?
2.What are the possible ways of managing conflict in the organization to improve performance?
1.3 Objectives of the Study
The main objective of this study is, conflict resolution and management and organizational performance as relates to Ado Local Government Council, Ado Ekiti.
Other specific objectives include:
1.To identify the causes of conflict in Ado Local Government Council;
2.To determine ways of managing conflict in the organization to improve performance;
1.4 Statement of Hypothesis
H0 that effective conflict resolution and management does not lead to improve organizational performance H1 that effective conflict resolution and management does lead to improve organizational performance
1.5 Scope and Limitation of the Study
The scope of the study is conflict resolution and management and organizational performance in Ado Local Government Council, Ado Ekiti. This organization is chosen because of ease in accessibility and also being an organization with diverse goals, conflicts situation will always be manifesting in the life of the organization. The limitation of the study is insufficient financial resources, time and materials.
1.6 Significance of the Study
This study will be of value to organizations both public and private in order for them to identify some silent causes of conflicts and to be able to manage the situation judiciously using some of the conflict resolution and management strategies. The study will also arouse government interest to see the need in providing adequate resources to public organizations in order to minimize the rate of conflict in these organizations specifically Ado Local Government Council. The study will also provide a plat form for management of organizations to direct resources appropriately in order to minimize conflicts situations in the workplace. The study is also expected to be of great value to academicians and practitioners in the field of conflict resolution and management, public relations and public administration. The study can also be useful to researchers for further studies.
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