COMMUNICATION GAP: EFFECT ON ORGANIZATIONAL PERFORMANCE (A STUDY OF NNEWI NORTH LOCAL GOVERNMENT AREA SECRETARIAT)

ABSTRACT
       This project is aimed at the effect of communication on organizational performance, communication subsist and impact upon everything that is, an event or occurrence worth nothing. It is this pervasiveness of communication that has, with the development of man, animal and the elements developed into a major area of study as well as formidable social force. It is an every day thing because it pervades our very existence.
       Moreover, survey method is used in the design of the study and questionnaire, personal interview, personal observation, official record etc were used to gather primary and secondary data which were used to analyze using statistical technique like simple percentage. The population includes both senior and junior staff of Nnewi North Local Government area secretariat. Random sampling methods were adopted to elicit the responses. The methods used in disseminating information, the effect of such information on staff, how management takes suggestions from others as it relates to organizational policies were also discussed. However, the result of the survey revealed that the organization agrees that communication is imperative in the successful operation of management. In the cause of the research there were some recommendations made. And one of these recommendations was that the way communication process should be use by the members of the staff.


TABLE OF CONTENTS
Title page
Abstract  
Table of contents
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Statements of the problem
1.3 Objectives of the study
1.4 Research questions
1.5 Scope of the study
1.6 Significance of the study
1.7 Definition of terms
CHAPTER TWO
2.1     Conception of communication
2.2     Types of communication
2.3     Purpose of communication
2.4     Grapevine
2.5     Communication process
2.6     Communication barriers
2.7     Direction of Communication
2.8     Review of related studies
2.9     Theoretical frame work
2.10  The summary of literature review
CHAPTER THREE
    3.1 Research design
    3.2 Area of study
    3.3 Population of study
    3.4 Sample and sampling technique
    3.5 Method of data collection
    3.6 Method of data analysis

CHAPTER FOUR
Data presentation and discussion of finding
4.1     data presentation and Analysis
4.2     Analysis of Demographic data
4.3     Discussion of findings
CHAPTER FIVE
Summary, conclusion and recommendation
5.1     Summary of findings
5.2     Conclusions
5.3     Recommendation
5.4     Suggestion for further studies
 References
Appendix
Questionnaires 


CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
          Every needs to communicate with those around him to share experience, jokes, furniture, hopes and ideas. By the time we read our teens, we probably take the ability to communicate for granted as merely doing what comes naturally. Whether we realize it or not, each of us has learn about language and communication by the time we become teenagers. In early childhood, we learnt how to write and interpret numbers and diagrams. We even come to understand the silent language of communication expressed in false gestures and body movement which is the body language of non verbal communication. This army of skills has helped us to be active members of the family, school, work group and society at large.
          Communication occurs when a person transmits meaning understanding message to another person or group. Having known this, it is of require goo communication since it is regarded as the foundation upon which an organization system must be developed and maintained to get an idea passed to others in order to bring intended performance. Without the process of communication the various part of organization would not be bound together and the organization would not exist. In other to be successful, the organization needs people who can communicate effectively and efficiency. Communication is very important tool in every organization.
              John MP Fiffner saw communication as a galaxy of connotation each of which is valuable and useful for its particular context. It is indeed common that the mere mention of the world communication conjure s pictures of the letters, telegram, radio, cable, telephone etc. in the mind of the people in the street. The word communication came from a Latin word...

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Item Type: Project Material  |  Attribute: 78 pages  |  Chapters: 1-5
Format: MS Word  |  Price: N3,000  |  Delivery: Within 30Mins.
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