A DELPHI STUDY ON MANAGEMENT INFORMATION SYSTEMS (MIS) MODEL FOR DECISION-MAKING IN SOUTH-EAST NIGERIA UNIVERSITIES

TABLE OF CONTENTS
TITLE PAGE
CERTIFICATION
APPROVAL PAGE
DEDICATION
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
ABSTRACT

CHAPTER ONE: INTRODUCTION
Background of the Study
Statement of the Problem
Purpose of the Study
Significance of the Study
Scope of the Study
Research Questions
Hypotheses

CHAPTER TWO: LITERATURE REVIEW
Conceptual Framework
Modeling
Management Information Systems
Modeling Management Information Systems
Decision–making process
Delphi Technique of Research
Theoretical Framework
Systems Theory
Theory of Management by Objectives (MBO)
Scientific Management Theory
Technology Acceptance Model (TAM)
Review of Related Empirical Studies
Studies on Management Information Systems and Decision-Making
Studies with Delphi Technique
Studies on model Development
Summary of Literature Review

CHAPTER THREE: RESEARCH METHOD
Design of the study
Area of the Study
Population of the Study
Sample and Sample Techniques
Instrument for Data Collection
Validation of the Instrument
Reliability of the Instrument
Method of Data Collection
Methods of Data analysis

CHAPTER FOUR: RESULTS
Summary of Major Findings

CHAPTER FIVE: DISCUSSION OF FINDINS, CONCLUSIONS, IMPLICATIONS, RECOMMENDATIONS AND SUMMARY
Discussion  of the Findings
Conclusions
Educational Implications of the Findings
Recommendations  of the Study
Limitation of the Study
Suggestions for further studies
Summary of the Study
References



ABSTRACT

The purpose of the study was to model Management Information Systems (MIS) for decision-making by administrators of Universities in South-East, Nigeria. Seven research questions and seven hypotheses guided the study. The design of the study was survey research. The specific design was panel study and the Delphi technique was used to elicit responses from the administrators and the MIS experts in a two- round survey. The instrument for data collection was questionnaire. Eighty-one items reflecting the components of the MIS Model such as MIS objectives, data collection procedures, data processing and analysis methods, data publication method, data dissemination methods, decision making areas and feedback mechanisms were generated and included in the questionnaire. Three experts from University of Nigeria, Nsukka validated the instrument. The final draft of the instrument had a 4-point scale of Very Appropriate, Appropriate, Inappropriate, and Very Inappropriate. The instrument was pre-tested on 17 respondents from a public university in Kogi State, Nigeria. Internal consistency reliability estimate of the instrument was 0.98 using Cronbach Alpha technique. The experts’ panel was made up of 30 experts consisting of 10 directors of Management Information Systems/Information Communication Technology, 10 academic staff and 10 administrative staff purposively selected from the 10 public universities in South-East Nigeria. During the round one survey, the 81-item questionnaire was administrated to the respondent. Sixty –nine it ems reached the panelists consensus while 12 items could not reach the consensus based on a mean cut-off point of 3.00 and standard deviation of less than 1.00. In the round two survey, the 69 items were re-administered to the respondents while the 12 items were discarded. Sixty-eight items that reached the panelist consensus in the round two survey were retained for data analysis while the one item on which consensus was not reached was discarded. The mean score was used to answer all the research questions. t-test was used to test the hypotheses. The following were the major results of the study. Twelve MIS objectives were accepted as appropriate for the MIS Model, seven data collection procedures, 10 data processing and analysis methods, seven data publication methods, nine data dissemination methods, 14 decision –making areas and nine feedback mechanisms were identified and included in the MIS Model for decision- making. There were no significant differences between the mean responses of administrators and MIS experts regarding the MIS objectives, data collection procedures, data processing and analysis methods, data dissemination methods, decision- making areas and feedback mechanisms aspects of the model. There were significant differences between the mean responses of administrators and MIS experts regarding data publication methods of the MIS Model. Based on the findings of the study, one major educational implication was that the MIS has a high potential for making relevant information available. It was recommended that universities in South-East, Nigeria should adopt the MIS model to provide relevant information for effective and efficient management of the institutions.


CHAPTER ONE
INTRODUCTION
Background of the Study
Information and Communication Technology (ICT) consists of electronic systems used for information collection, processing, storage and retrieval. ICT consists of hardware, software, networks and media for collection, transmission and presentation of information (Pulkinen, 2004). Information occurs in different forms such as voice, data, text and images. ICT is used to communicate, create, manage and distribute information. It includes the newer digital technologies of computers, internet, e-mail, World Wide Web (www), wireless and the older technologies of print, radio and televisions (Pulkinen, 2004). ICT brings about new opportunities as well as new risks for the goal of sustainable development. Over the last years, the use of ICT in all sectors of education has increased dramatically and continues to do so (Farrel and Wachholz, 2003). Digital technologies have fuelled exponential growth in the society’s ability to generate, exchange and consume information. ICT comprises those technologies that are used for accessing, gathering, processing, and presenting information

for decision-making.
Modern university education and administration now depend on robust programmes
of Management Information Systems (MIS) to support and facilitate teaching, learning, research  and  management.  MISinvolves  the  collection, processing,  analyzing  and dissemination of educational data and information and making them available to educational administrators on a timely, routine, reliable and predictable basis for decision-making.MIS, according to Lucey (1989), is a system using formalized procedures to provide the management at all levels in all functions with appropriate information, based on data from both internal and external sources to enable them to make timely and effective decisions for planning, directing and controlling the activities for which they are responsible. Similarly......

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