ABSTRACT
This study of five chapters has
revealed to a great extent, the contributions of confidential secretaries
toward organizational development.
It has negated the erroneous
impression by some people that secretaries have little or no contribution
toward organizational development. This research study has vehemently disproved
this mis-conception and showed vividly that business organization cannot be
without the secretary.
This project has also gone a long way
to acknowledge the duties of secretaries in an organizational development. The
quality and qualifications of a good secretary to show that secretaries are
indispensable to these organizations.
Through the findings,
it has been able to give useful recommendations to make the secretaries more
effective and also for the management and public as a whole to know the
contributions of confidential secretaries towards an organizational
development.
TABLE OF CONTENT
Title
Page
Certification
Dedication
Acknowledgement
Abstract
Table
of Contents
CHAPTER ONE
1.1 Background information
1.2 Statement of the Problem
1.3 Research Questions
1.4 Significance of the Study
1.5 Scope/Limitation of the Study
1.6 Historical Background of International
Institute
for Tropical Agriculture (IITA)
CHAPTER TWO
2.0 Literature Review
2.1 Who is a Secretary?
2.2 Categories of Secretaries
2.3 Types of Secretary
2.4 Training and qualifications of a secretary
2.5 Qualities of a secretary
2.6 Duties of a confidential secretary
2.7 Confidential Secretary / Boss Relationship
2.8 Confidential Secretary / Other staff
Relationship
2.9 Confidential Secretary / Public
Relationship
CHAPTER THREE
3.0 Research Methodology
3.1 Research Design
3.2 Sample and Sampling Method
3.3 Instrument for data collection
3.4 Administration and collection of data
CHAPTER
4.1 Analysis of Data Interpretation
CHAPTER FIVE
5.1 Summary of Finding
5.2 Conclusion
5.3 Recommendations
Bibliography
Questionnaire
CHAPTER ONE
1.1 BACKGROUND
TO THE STUDY
The fortunes of an organization
inevitably determine the position of secretaries to build a nation. People do
not know how secretaries fit into common struggle of organizational
development.
It is clear that the engineers who
manufacture our cars are contributing to the organizational development. It is
equally clear that teachers who import all forms of skills and knowledge are
also contributing to the organization growth. But what is not clear to people
is the contribution of confidential Secretaries toward organization development.
This misnomer is unfortunate.
In the olden days, the title
“confidential secretary” according to pryce, B. Elizabeth (1974) was understood
to mean someone, usually a female, who took down notes for male executives in
shorthand and transcribed them on a typewriter. From the definition of the word
secretary, it occupies in the minds of people in those days of very narrow
perspective and was also seen as somebody who could never render any tangible
service to the organization a part from the note taking and transcription.....
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