DEVELOPING A TQM SYSTEM FOR A COMPANY (First Initiative for PhemssalTech Ventures in Lagos, Nigeria)

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ABSTRACT

Quality is service targeted towards intended use and to achieve it requires a process based quality management system (QMS) as specified by ISO 9001:2000. A Quality Manual describes management practices, the structure of the QMS and the framework for a feedback system.

The main idea of the ISO quality family is continuous improvement using a PDCA (Plan, Do, Check and Act) circle. A company, based on its chosen field of operation, identifies customers’ needs, set mission and vision and strategically plans to achieve them. The organisational structure is designed and management processes will be em-ployed to make the whole system work. Business results in the form of customers’ feedback will be collected for review and analysis, then improvement planning will be set in motion and the system will continue to update itself.

The quality plan presented in this thesis outlines the quality programme that is to be applied by PhemssalTech Ventures through implementation of projects. The quality programme is intended to be executed during procurement, construction and installation in project steel work.




Key words: quality assurance, quality programme, customer, organisation, supplier


TABLE OF CONTENTS

1          INTRODUCTION

2          THE COMPANY
            2.1       The Company in brief
            2.2       Mission and Vision statements
                        2.2.1    Location
                        2.2.2    Field of operation
            2.3       Challenges
            2.4       Strategy

3   METHODS OF DEVELOPING THE QUALITY MANAGEMENT

4          QUALITY POLICY

5          QUALITY OBJECTIVES

6          ORGANISATION AND RESPONSIBILITIES
            6.1       The Organisation
            6.2       Organisation Chart
            6.3       Quality Organisation Chart
            6.4       Responsibilities and Authorities
                        6.4.1    Project Director
                        6.4.2    Management Representative
                        6.4.3    Project Manager
                        6.4.4    Construction Manager
                        6.4.5    QA/QC Manager
                        6.4.6    Planning Engineer
                        6.4.7    Quality Control Engineer
                        6.4.8    Quality Inspector
                        6.4.9    Document Controller
                        6.4.10 Procurement Officer
                        6.4.11 Project Engineer
                        6.4.12 Supplier
                        6.4.13 HSE Manager
                        6.4.14 Human Resources Manager
                        6.4.15 Financial Controller
                        6.4.16 NDE Inspector

7   MATERIAL PURCHASING AND SUPPLYING
            7.1       Suppliers Management
            7.2       Evaluating/Rating of Suppliers
            7.3       Requisition
            7.4       Selection of Suppliers
            7.5       Expediting
            7.6       Verification of purchased product

8          CONTROL OF NON CONFORMITY

9          WORK PROCEDURES
            9.1       Construction procedure
            9.2       Control of Document Procedure
            9.3       Management review

10        CONCLUSIONS AND DISCUSSION
REFERENCES


1                          INTRODUCTION


One definition of Quality is a service targeted towards intended use and to achieve it requires a process based quality management system as specified by ISO 9001:2000. A Quality Manual describes management practices, structure of the QMS and the frame-work for a feedback system. (Mettälä 2011)

Among the requirements of ISO 9001:2000 is that the organization should establish and maintain a quality manual that includes the scope of the quality management system and the size of documentation differ from one to another due to the size of the organisation. Therefore, the scope of this quality management system includes documented statement of quality policy, quality objective, organizational chart, authorities and responsibilities, handling of suppliers, control of documents, handling of non-conformance, corrective action, and management periodic review (SFS 2004, 27).

The eight principles of quality management start with customer focus in that organiza-tion should understand current and future needs of customer, should meet customer`s requirement and exceeds their expectation. Leadership is the next principle that requires organisation to establish internal environment in which people can become fully in-volved in achieving the set objectives and close related is involvement of people at all levels. Process approach is achieved more efficiently when activities and related re-sources are managed as a process but system approach involve identifying and manag-ing interrelated process as a system. Continual improvement is an important principle that must be part of organisation objective. Effective decisions are based on analysis of data and information gathered which form another principle of quality management together with mutually benefiting relationship of supplier with the organisation (SFS 2004, 31).

The scope of this quality management system excludes process approach, system ap-proach and factual approach because the enormity will exceed thesis requirement but it will be improved overtime as it is meant to be functional document.



The aim of the thesis was to create a basis for TQM-system based on ISO 9001:2000 and ISO 9001:2004. The quality management system is to ensure that the Company carries out its function according to guidelines set out in the quality standards in order to measure up competitively in its market environment. The ISO quality system enhances conformity of industries even in their various markets to well acceptable standard opera-tion. The ISO quality system also demands consistency of companies with regards to what is stated in their quality manual. To that end, this quality management system is designed to demonstrate how PhemssalTech Ventures is going to accomplish it stated functions and the review of its processes.


The TQM system was patterned according to the compatible pair of ISO family quality standards which are ISO 9004:2000 and ISO 9001:2000 (SFS 2004, 17). Directions are laid down in ISO 9001:2000 for effective quality management system while ISO 9004:2000 provides guidance for integration and performance improvement. This quali-ty plan will outline how quality performance will be achieved, monitored and sustained for quality assurance through execution of total quality management. (Cianfrani et al 2002, 11)


This thesis is aimed at starting to build the TQM-system whereby quality inspection of construction deliverables are arranged to comply with project requirements, construc-tion codes and drawing specifications. It outlines the quality programme that is to be applied by PhemssalTech Ventures through implementation of projects. The quality programme is intended to be executed during procurement, construction and installation in project steel work.

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This is a General Thesis for both Undergraduate & Postgraduate Studies. The complete research material plus questionnaire and references can be obtained at an affordable price of N3,000 within Nigerian or its equivalent in other currencies.


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