THE IMPACT OF JOB SATISFACTION ON EMPLOYEE’S PERFORMANCE IN THE PUBLIC SECTOR: A CASE STUDY OF NIGERIA SECURITY AND CIVIL DEFENCE (NSCD)

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ABSTRACT

The study conducted an investigation on the impact of job satisfaction on employees performance.

Job satisfaction is one of the factors that influences performance in organization. There are many factors that influence job satisfaction such as wages, work environment etc. Hypothesis was used to guide the study. Survey method was employed and a questionnaire served as the only instrument for data collection. Recommendations were made to serve as panacea to the problems identified.


CHAPTER ONE

INTRODUCTION

1.1 Background of the Study


In contemporary organizations the yearning for satisfaction is the most important issue on the part of the employees. Need and environment playa pivotal role in the determination of man's behaviour (Ujo, 2004), and Maslow (1943) identified seven important needs of human beings rated in their order of priority; these include physiological, safety, love and affection, achievement, self esteem aesthetic and self actualization needs. Ascending of these needs summed up in one word, motivation involves needs, want and satisfaction, motivation refers specifically "to the drive and effort to satisfy an identified want or goal" satisfaction on the other hand refers to "a state of contentment experienced when a particular want is satisfied". The issue of job satisfaction has been given much attention over the years. This is because the importance of such a concept cannot be over emphasized. When there came the emergence of large formal organizations which made management more complex followed by a shift in dependent variable, little attention was given to their impact upon job satisfaction. The door was let open to consider the place of motivation in relation to performance and production morale, group dynamics democratic supervision and personal relations because factors that are very important and have been shown in contemporary studies as being related to job satisfaction and increased productivity.

Ujo (2004) quoting Davis (1977) asserts; what employees do when joining an organization is to make an unwritten psychological contract with it, this contract is In addition to the economic contract for wages and working conditions. Employees agree to give a certain amount of work and loyalty, but in return they demand more than economic rewards from the system. They seek security, treatment as human beings and rewarding relationship with people and support in fulfilling expectations. If the organization honours only the economic contract, employees will tend to loose interest in their jobs. Following this trend, there is an agreement that job satisfaction is the extent to which a job helps one attain his....


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