PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT (CASE STUDY OF ANAMBRA BROADCASTING SERVICE ABS AWKA)


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TABLE OF CONTENT
Title
Table of contents
Abstract

CHAPTER ONE
1.0   Introduction
1.1   Background of the study
1.2   Statement of the problem
1.3   Purpose of the study
1.4   Significance of the study
1.5   Research questions
1.6   Scope of the study
1.7   Definition of Terms

CHAPTER TWO
LITERATURE REVIEW
2.0      Brief Introduction
2.1   The Concept and definition of effective management
2.2   The concept of Government owned establishment
2.3   Compared public and private owned establishment
2.4   Reasons for poor service delivery in Government owned establishment
2.5   Ways of ensuring effective service delivery in Government owned establishment
2.6   The roles of (ABS) Anambra Broadcasting Service Awka to the Nation Development
2.7   Summary of Related Literature

CHAPTER THREE
3.0   Research Methodology
3.1      Brief outline of the study
3.2      Design of the study
3.3      Area of the study
3.4      Population of the study
3.5      Sample size
3.6      Instruments for data collection
3.7      Validation of the instrument
3.8      Distribution and retrieval of the instrument
3.9      Method of data analysis

CHAPTER FOUR
4.0   Data presentation and analysis of data
4.1   Introduction
4.1   Discussion of the findings

CHAPTER FIVE
5.0   SUMMARY RECOMMENDATIONS AND CONCLUSION
5.1   Summary of findings
5.2   Conclusion
5.3   Recommendations
5.4   Limitations of the study
5.5   Suggestions for further studies
References
Appendix
Questionnaires



ABSTRACT

This work has the primary objective of studying the various problems of effective service delivery in government owned establishment a case study of Anambra broadcasting service (abs). The sample selected for the study was one hundred and thirty-five (135) out of the total population of four hundred (400) which comprises both the junior and senior staff of the establishment. Data for this study were gathered by means of questionnaires which were distributed to the respondent and collected by the researcher himself. One hundred and thirty-five (135) questionnaires were distributed to the staff of abs but only one hundred and twenty five were retrieved at the end.  The researcher found the use of percentage as the most appropriate method of analyzing the data collected. Findings revealed that inadequate fund, absolute equipment and managerial inefficiency are some of the problems facing ABS Awka.  Based on the findings, the researcher therefore made the following recommendations: provision of adequate fund, sound equipment adequate working materials to the establishment to help solve the problems often encountered in the establishment. The researcher then concludes that provision of adequate fund and sound equipment will help the establishment to achieve their objectives.



CHAPTER ONE
1.0   INTRODUCTION
This work is based on problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka.
Effective service delivery is a pre-requisite for the growth and survival of any government owned establishment. It is pertinent to know that ineffective service delivery in any government owned establishment hamper the achievement of its target objectives and growth.
        Management in many establishment especially government owned is faced with numerous problems which in turn affects the effective service delivery of such an establishment. It is therefore in the light of the forgoing that aroused my interest to embark on this research study with.....

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