THE IMPACT OF ON-THE-JOB TRAINING TO EFFECTIVE PERFORMANCE OF SECRETARIES {CASE STUDY OF UNION BANK OF NIGERIA PLC, CHALLENGE, IBADAN}


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ABSTRACT
This research project titled “The impact of on-the-job training to effective performances of secretaries” was carried out using Union bank of Nigeria PLC, Challenge, Ibadan as case study. Top executive and practicing secretaries were used to gather information on the above topic questionnaires and ink views were the methodology adopted.
          It was discovered that trained played a major in the impact of or the job training to effective performances of secretaries but it was not in isolating as other factors also contributed to the performance of secretaries.
          It was been recommend to all students and secretaries should make use all the available training facilities at their disposal meaningfully.
          Conclusively of impact on the job training to effective performance secretaries cannot be over emphasized.


TABLE OF CONTENTS
TITLE PAGE                                                                         
APPROVAL PAGE
DEDICATION
ACKNOWLEDGMENT
ABSTRACT
TABLE OF CONTENT

CHAPTER ONE
1.0     Introduction
1.1     Background Information
1.2     Statement of Problem
1.3     Objective of the Study
1.4     Significant of the Study
1.5     Research Question
1.6     Scope of the Study
1.7     Limitation of the Study
1.8     Definitions of Terms


CHAPTER TWO
2.0     Literature Review
2.1     The Definition of Training
2.2     The Training of a Secretary
2.3     Effects of Training on performance
2.4     Other factors that Affect performance

CHAPTER THREE
3.0     Research Design and Methodology
3.1     Research Design
3.2     Target Population
3.3     Sample and Sampling Method
3.4     Questionnaire
3.5     Interview
3.6     Methodology for Statistical Data

CHAPTER FOUR
4.0     Data analysis and presentation

CHAPTER FIVE
5.0     Summary of findings Conclusion and
Recommendations
5.1     Summary
5.2     Summary of Research Questions
5.3     Conclusion
5.4     Recommendation
5.5     Career development Programmes
          Questionnaire
References


CHAPTER ONE
1.0     INTRODUCTION
1.1     BACKGROUND INFORMATION
          Secretaries are not born but made, although there are people with the potentiality of becoming good, effective and efficient secretaries. Before anybody can be called a Secretary, she must have unclear gone certain trainings. The period of training varies from time to time and depends on the level of operation.
In other words, the degree of training will determine where the secretary works. Generally, it is however required that a person must have gone through series of trainings before she can qualify as a secretary.
          During the period of training, no matter how short or long at takes, it is expected that all the skills and knowledge required of her to be able to discharge her duties effectively must have been acquired.
          Having acquired these, the end result is to be able either to impact these skills and knowledge into others or make the best use of them in various places where such are needed.
          Offices service as a place to reveal and really expose the work of the secretary after training. The secretary either lives up to expectation by matching with the job requirements or fails in her duties. Whatever happens to the.....
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