INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)-BASED OFFICE SKILLS REQUIRED BY SECRETARIES FOR EFFECTIVE ADMINISTRATION OF LOCAL GOVERNMENTS IN ABIA STATE


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TABLE OF CONTENTS

TABLE PAGE
TABLE OF CONTENTS

CHAPTER ONE: INTRODUCTION
Background of the Study
Statement of the Problem
Purpose of the Study
Significance of the Study
Research Questions
Hypotheses
Scope of the Study

CHAPTER TWO: RELATED LITERATURE REVIEW
Conceptual Framework
Concept of Information and Communication Technology
Concept of Skills
Concept of Office
Concept of ICT-based Office Skills
Concept of Administration
Concept of Local Governments Areas
Theoretical Framework of the Study
Social-Technical Theory of Organisation
Information/Innovation Diffusion Theory
Theory of Skill Acquisition
Related Empirical Studies
Summary of Literature Reviewed

CHAPTER THREE: METHODOLOGY
Design of the Study
Area of the Study
Population for the Study
Sample and Sampling Technique
Instrument for Data Collection
Validation of the Instrument
Reliability of the Instrument
Method of Data Collection
Method of Data Analysis
REFERENCES




CHAPTER ONE


INTRODUCTION


Background of the Study


The introduction of Information and Communication Technology (ICT) is promoting efficiency in all areas of human activities. Individuals, groups and governments all over the world are taking the advantage of this opportunity to transform the activities of various sectors through the development of new skills. Information and Communication Technology has been identified as a major factor for effective service delivery in public sector, including the local governments. Information and Communication Technology (ICT) has changed the face of offices and consequently made business environments to wear a new look. This is particularly noticeable in the area of office administration and management (Agomuo, 2005). The author stated that information and communication gadgets, equipment and facilities improve the manner in which message is preserved, recalled, shared and relayed for information and communication purposes. Agomuo further stated that the electronic systems are now available for the performance of many functions that were formerly done manually in offices. This makes for greater effectiveness and efficiency in the performance of office activities. New digital machines and electronic equipment now make for faster, neater, more accurate and more reliable outputs. Most activities of office managers and their assistants are now based on the use of Information and Communication Technology (ICT) which promotes organizational efficiency.

As a result of new ideas caused by Information and Communication Technology (ICT), the world has become a global village. Ofurum and Ogbonna (2008), in their view stated that Information and Communication Technology (ICT) is the combination of computing, telecommunication and video techniques for the purpose of acquiring, processing, storing, and disseminating vocal, pictorial, textual and numerical information. These basic objectives of ICT are made possible through the computing, telecommunication and video techniques. The computing techniques provide the capacity for processing and storing of information; the telecommunicating techniques provides the capacity for communicating the information to users; and the video techniques provides the capability for high quality display of images. Information and Communication Technology (ICT), according to Igbinoba......


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