CONFLICT MANAGEMENT SKILLS OF NURSE TUTORS IN ENUGU STATE BASIC SCHOOLS OF NURSING


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TABLE OF CONTENTS

Title page
Approval
Certification
Dedication
Acknowledgement
Table of contents
Abstract

CHAPTER ONE: INTRODUCTION
Background of the Study
Statement of the Problem
Purpose of the Study
Objectives  of the Study
Research Questions
Hpotheses
Significant of the Study
Scope of the Study
Operational Definition of Terms

CHAPTER TWO: LITERATURE REVIEW
Conceptual Review
Concept of Conflict
Types of Conflict
Causes of Conflict
Consequences of Conflict
Concept of Conflict Management
Conflict Management Skills
Stress Management Skills
Social Skills
Avoidance Skills
Collaborating Skills
Competing Skills
Factors that Influences Conflict Management
Theoretical Review
Empirical Review
Summary and Analysis of Empirical Review

CHAPTER THREE: RESEARCH METHOD
Research Design
Area of Study
Population of the Study
Subject of the Study
Instrument for Data Collection
Validity of Instrument
Reliability of Instrument
Ethical Considerations
Procedure for Data Collection
Method of Data Analysis

CHAPTER FOUR: PRESENTATION OF RESULTS
Summary of Findings

CHAPTER FIVE: DISCUSSION OF THE MAJOR FINDINGS OF THE STUDY
Implications of the Study
Limitation of the Studies
Suggestion for Further Studies
Summary of the Study
Conclusion
Recommendations
References
Appendices




ABSTRACT

This study assessed the conflict management skills of Nurse Tutors in Enugu State Basic School of Nursing. Conflict abounds in Basic Schools of Nursing which has a lot of consequences like strained relationships, collapse agreement, poor academic performances and so on. It becomes necessary to assess especially in these institutions where conflicts abounds whether nurse tutors posses the necessary skills to resolve the conflict as the findings may necessitate a training for them. The purpose of this study is to assess the conflict management skills of nurse tutors in Enugu State Basic Schools of Nursing. A descriptive survey method was used for the study which was carried out in three (3) Basic schools of Nursing in Enugu State. All (50) nurse tutors teaching in the three Basic Schools of nursing were used. Modified Thomas Kilman’s generated questionnaire was used for the data collection. Descriptive statistics were used to analyze data. Results were presented in tables as percentages, means and standard deviations; t- test and ANOVA, was used to test for hypothesis. A good number of nurse tutors highly possessed stress management skill in managing conflict. Overall mean is 4.74 SD = 0.666, most of the respondents highly make use of social skills in managing conflict. Overall mean is 5.10 S.D = 54. Most of the respondents moderately make use of avoidance skills in conflict management overall mean is 3.99, SD = 101, many of the respondents highly utilized collaborative skills in managing their conflict. Overall mean is 4.5, S.D = 50. Majority of the respondents make moderate use of competing skills in conflict management overall mean is 4.10, SD = .69. Hypothesis 1: There is no significant difference between male and female nurse tutors in their conflict management skills overall F – test =.33 Hypothesis 2: There is no significant association between nurse tutor’s conflict management skills and their cadre, overall F – test = .33.





CHAPTER ONE

INTRODUCTION

Background of the Study

Man is a social being and interacts with people which may not be as fruitful as desired. Within the society there are individuals from different background, with different perspectives and approaches to life. This gives rise to opposing viewpoints, disagreement, competitions, arguments, suspicions, pain etc. Consequently, it is inevitable for conflict to exist. In fact, conflict is a part and parcel of everyday life and each individual enters into some type of conflict in his/her life.

Thus Reece and Brandt (2006) defined conflict as people striving for their preferred outcome which if attained prevents others from achieving their own preferred outcome thereby resulting in hostility and breakdown in human relation. According to Johnansen (2012) and Kelly (2006), conflict is a result of perceived threat to one’s needs, interest and/or concern and has something to do with arms, fighting a war, a struggle between opposing principles or aims, a clash of feeling or interest. For Carnevals, Pruit, and Seilheimer (2007) conflict is a complex process affected by dispositional, contextual and inter personal factors.

The definitions indicate that conflict is multidimensional and so is of many types and varied causes. An obvious cause of conflict is disagreement over issues that lead to competition and struggle for scarce resources because of perceived threat to one’s interests. Specific causes depend on the environment and conflict could be found in all areas of life including family, workplace, and organizations/institutions. Organizational| institutional conflicts result mainly from the struggle for organizational resources. Workplace conflict can also result from poor communication, lack of employee motivation and/or unequal treatment in terms of allocation of duties/responsibility and authority or in the distribution of benefits (Morrison, 2008)....


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