TABLE OF CONTENTS
TITLE
CERTIFICATION
DEDICATION
ACKNOWLEDGEMENT
TABLE OF CONTENTS
CHAPTER ONE
1.0 Introduction
1.1 Background of the study
1.2 Objective of the Study
1.3 Statement of the Study
1.4 Research Questions
1.5 Significant of the Study
1.6 Scope of the Study
1.7 Limitations of the Study
1.8 Definitions of Terms
CHAPTER TWO
2.0 REVIEW OF LITERATURE
2.1 Needs of Training Secretary within Ibadan (Secretariat Ibadan)
2.2 Concept of Training
2.3 Approaches To Training
2.4 Importance of Training
2.5 Types of Training
2.6 Concepts of Needs
2.7 Concepts of Needs of Training
2.8 Concepts of Needs of Training Secretaries
CHAPTER THREE
METHODOLOGY
3.1 Research Design
3.2 Target Population
3.3 Sampling procedure and sampling Method
3.4 Instrument
3.5 Validation of Instrument
3.6 Administration and Data Collection
CHAPTER FOUR
4.1 Presentation and analysis of Data
4.2 Results and Discussions
4.3 Training Needs of Secretaries
4.4 Categories of Secretaries – Total Job Performance Score
CHAPTER FIVE
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1 Summary of findings
5.2 Conclusions
5.3 Recommendations
Questionnaire
Reference
Appendices
CHAPTER ONE
INTRODUCTION:
1.1 BACKGROUND OF THE STUDY
As technology advances and business and other human organisation outfit struggles for recognition secretaries of today are also getting prepared mentally and emotionally to imbibe the dictates of transformation. This research study would therefore review the key methods of past performance to be able to identify areas needing improvement for excellent performance and high productivity in secretaries’ multidimensional functions.
The result would help a great deal to check the imbalance and fill the incompleteness emanated from secretaries’ convention practises.
Traditionally a secretary is one who writes a letter for another person or transfers another person’s thought to a third party either in handwritten or typed out.
The Professional secretary International (PSI 1984) defines a secretary as an executive assistant who possesses a mastery of office skills, who demonstrates the ability to assume responsibilities without direct supervision, who exercise initiative and judgement and who makes decision within the scope of assigned authority.
In another words, a secretary is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organizational skills. A secretary is also one who plans, organised and controls the office, taking into consideration time limits and priorities as well as gathering facts and presenting...================================================================
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