IMPACT OF TRAINING ON THE EFFECTIVENESS OF SECRETARIES IN BANKING ENVIRONMENT {A CASE STUDY OF FIRST BANK OF NIGERIA PLC}

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ABSTRACT
          This research project titled impact of training on the effectiveness of secretaries was carried out using First Bank Nigeria Plc Challenge, Ibadan as a case study. Top executives and practicing secretaries were used to gather information on the above topic.
          Questionnaires and interview were the methodology adopted.
          It was discovered that training played a major impact on the job performance of secretaries, but it was not in isolation as other factors also contributed to the performance of secretaries.
          It was been recommended to all students and secretaries should make use of all the available training facilities at their disposal meaningfully.
          Conclusively, the impact of training on the job performance of secretaries cannot be over emphasized.

TABLE OF CONTENT
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Content

CHAPTER ONE
1.1     Background of The Study
1.2     Statement of problem
1.3     Objective of the study
1.4     Research question
1.5     Significance of the study
1.6     Scope of the study
1.7     Limitation of the study
1.8     Definition of term.

CHAPTER TWO
LITERATURE REVIEW
2.1            The definition of Training
2.2            The Training of a secretary
2.3            Effect of Training on performance
2.4            Other factor that Affect performance
2.5            Duties of a Secretary.


CHAPTER THREE
RESEARCH DESIGN METHODOLOGY
3.1            Research design
3.2            Target population
3.3            Sample and sampling method
3.4            Instruments for data collection
3.5            Method of data analysis

CHAPTER FOUR
4.1            Data Analysis and presentation
4.2            Analysis of Research Question
4.3            Analysis of Data Based on Interview
4.4            Interpretation and discussion

CHAPTER FIVE
5.1            Summary of Findings Conclusion
5.2            Summary of Research Question       
5.3            Conclusion Development programme
5.4            Career development programme
5.5            Recommendation
5.6            Bibliography
Questionnaire



CHAPTER ONE
1.1     BACKGROUND INFORMATION
Secretaries are not born but made, although there are people with the potential of becoming good, effective trained and efficient secretaries. Before anybody can be called a secretary, he or she must have undergone certain trainings but the period of training varies from time to time and depends on the level of operation.
          In the words the degree of training will determine where the secretary will work. Generally, it is however required, that a person must undergo series of trainings before he/she can be called a qualified secretary.
          During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of a secretary to be able to discharge her duties effectively must have been acquired.
          Having acquired these, the end result is to be able to impact these skills and knowledge into others or make the best use of them in various places where such are needed.
          Office serve as place of exposure of work of the secretary after training. The Secretary either lives up to expectation by matching with the job requirements or fails in her duties, whatever happens to the performance.....

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