ESSENTIALITIES OF GOOD HUMAN RELATIONS TO THE EFFECTIVE PERFORMANCE OF SECRETARIAL FUNCTIONS (CASE STUDY OF ODUA INVESTMENT COMPANY LIMITED COCOA HOUSE, DUGBE, IBADAN)


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ABSTRACT
This project points out the important and necessity of good human relations aimed at improving secretarial functions in an organization. Essentialities of Good Human Relations itself are a reflection of effectiveness and efficiency of the secretary.
          The success and growth of an organization is based among other competing factors on the effectiveness of the secretary applying good human relations with his or her co-workers and outsiders.
          The following are outlines treated in the study:
Ø  What is the implication and meaning of Essential human relations and computerization?
Ø  The secretary function.
Ø  Applying essential human relations to secretarial functions.
Ø  Qualities of a secretary.
Ø  Essential human relation in offices.
Ø  Importance of essential human relations in offices.
Ø  Cardinal principles of essential human relation.

TABLE OF CONTENT
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Content
CHAPTER ONE
1.0   Introduction
1.1   Background of study
1.2   Background History of the Odua Investment Company Limited Cocoa House, Dugbe, Ibadan. Oyo State
1.3   Purpose of the study
1.4   Significance of the study
1.5   Research questions
1.6   Assumptions
1.7   Limitation of the study
1.8   Scope of the study
1.9   Definition of terms
CHAPTER TWO
2.0   Literature review
2.1   What human relations imply
2.2   The secretarial profession
2.3   The functions of a secretary
2.4    Applying essentials good human relations to secretarial functions
2.5    Qualities of a secretary
2.5.1 Business attributes of a secretary
2.5.2 Personal qualities of a secretary
2.6    Human Relations in the Office
2.6.1 The importance of Human Relations in the Office
2.7    Relationship with Customers
2.8    Relationship with Superior Officers
2.9    Relationship with Fellow Workers or Colleagues
2.10   Relations with Subordinates
2.11   Relations with the General Public
2.12   Cardinal Principles of Human Relations
CHAPTER THREE
3.1    Research Design
3.2    Research Methodology
3.2.1 Research Population
3.3    Sampling
3.4    Administration and Collection of Data
3.5    Method of Data Analysis
CHAPTER FOUR
4.0    Presentation, Analysis of Data
4.1    Data  Analysis and Interpretation
CHAPTER FIVE
5.0    Summary of Findings, Conclusion and     Recommendation
5.1    Summary of Findings
5.2    Conclusion
5.3   Recommendation
          Questionnaire
References



CHAPTER ONE
1.0    INTRODUCTION
          The motive of the research that leads to this topic is to look into and study the good human relations of a secretary to the enlistment of an organization.
          It will be helpful for the growth of an organization if the issue of good human relations development is allowed and likewise the organizations staff and customers will be equally encouraged and treated in the same manner.
          Processing good human relations with direct experience will lead to effective performance of secretaries in organizations.
          The improved performance of any organization, be it the government or private, depends on how well its members are trained i.e. How the secretaries relate with the management team, co-staffers and the customers.
          Good human relations of a secretary in an organization lead to general improvement in any section in an organization because by paying positive attention to the boss, it can lead to promotion of the secretary. Also, a secretary who has good manners of approach.......

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