EFFECTIVE COMMUNICATION AND ITS IMPORTANCE TO SECRETARIAL FUNCTIONS (CASE STUDY OF THE IBARAPA POLYTECHNIC, ERUWA)


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ABSTRACT
From time immemorial, communication has been the means whereby living things pass information or correspondence to one another.
In this project, an attempt has been made to give concisely, the essentials of good communication, though, it is hoped that the main purpose in writer’s mind on this topic is to enlighten people in the approach of communication that produce more reaction and better response to the message. The importance of communication to the secretary is to be conscious of the vital importance of communication to the desired message in appropriate form.
In other words, secretaries are needed in every type of organisation or office in carrying out responsibilities. One of these responsibilities is the use of effective communication in the organisation; there would not be an abundant flow of information for decision making. Further more, if a form of communication is being used correctly, there should be a desirable feedback. However, when there is a breakdown or any interference in communication, the communication tend to be in effective. For any management to function and succeed in their undertakings there must be a competent secretary with good qualities who is able to make an effective and efficient use of communication.
The function of a secretary under life’s process, because of the need of the effective communication. Management spend their time to make sure that any secretary employed on a well organisation should at least know much about communication process so much so that a manager’s effectiveness cannot be improved without the knowledge of his secretary.



TABLE OF CONTENTS
                                                                   PAGES
Title Page
Certification
Dedication
Acknowledgment
Abstract
Table of Contents

Chapter One
1.0     Introduction
1.1     What is communication?
1.2     Importance of communication to the secretary function        
1.3     Basic rules of Effective communication to the
secretary function
1.4     Barriers of Effective communication
1.5     Solution to Effective communication problems
1.6     Background to the case study

Chapter Two:
2.0     Literature Review
2.1     Secretary’s Opinion
2.2     Law backing the duties of a secretary
2.3     Personal Attributes

Chapter Three
3.0     Channels of communication
3.1     Effective Communication Diagram
3.2     Types of communication
3.3     Sources of Information
  Chapter Four
4.0     Methodology and Research Design
4.1     Research Question
4.2     Sample and Sampling technique
4.3     Research Instrument
4.4     Administration and collection of Research Instrument
4.5     Method of Data Analysis
4.6     Data Presentation and Discussions

Chapter Five
5.0     Summary and Conclusion
5.1     Recommendations
          QUESTIONNAIRE
           REFERENCES

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This is an Undergraduate Thesis and the complete research material plus questionnaire and references can be obtained at an affordable price of N2,500 within Nigeria or its equivalent in other currencies.


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