IMPACT OF TRAINING ON THE JOB PERFORMANCE OF SECRETARIES (A CASE STUDY OF FEDERAL POLYTECHNIC, EDE)



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TABLE OF CONTENT
Title Page
Certification        
Dedication
Table of Content

CHAPTER ONE
1.0     Introduction
1.1     Statement of problem
1.2     Objective of the study
1.3     Significance of the study        
1.4     Scope of the study
1.5     Limitation of the study
1.6     Scope of the Study
1.7     Limitation of the Study
1.8     Historical Background of the Study

CHAPTER TWO
Literature Review
2.1     Definition of secretaryship
2.2     Categories of secretaries
2.3     Functions of a secretaries
2.4     Receiving instructions
2.5     Making request
2.6     Discussion and debate
2.7     The secretary and Telephone Handling
2.8     Attributes qualities of a good secretary
2.9     Education qualifications of a good secretary
2.10   Personal attributes of a secretary
2.11   Command of English
2.12   Receive instruction
2.13   Making request
2.14   Discussion and rebates
2.15   Written communication

CHAPTER THREE
Research Design and Methodology
3.1     Research Design
3.2     Sample and sample techniques
3.3     Research instrument
3.4     Validity of instrument
3.5     Reliability of reliability
3.6     Methods of data analysis

CHAPTER FOUR
4.1     Presentation and analysis of data
4.2     Summary of findings

CHAPTER FIVE
Summary, Conclusion and Recommendation     
5.1     Summary of findings
5.2     Conclusion
5.3     Recommendation
          Questionnaire
          References


CHAPTER ONE
INTRODUTION
1.1     BACKGROUND OF THE STUDY
The secretary success book is computer the core skill needed by any secretary seeking promotion or a move into management. The important outline represents the most demanded course in training programmes run by the author over 27 years in the past 5 years we have been delivering these courses to secretary for over 150 of the top sectors and international organization.
The courses have addressed the real world problem and issues of the model secretary. Extract report from those course have been 100 percent, positive. Furthermore, feedback from delegates on the course has indicated that they are able to use the materials for career progress job enhancement and other training objectives of the course, which are reflected in this books to meet the varied need of the secretary who want to make more of their jobs, acquire skill that will take them become executive secretary.
1.2     STATEMENT OF THE PROBLEM
          Secretarial practice and its relevance to the upliftment of an institution. Advancement cannot be over-emphasized.
          Hence to build a solid foundation of the secretary in an institution it has been observed over the years that secretaries is very important in an institution essential for running in an organization has not been encouraging. Is therefore port men to in an organization.
1.3     OBJECTIVE OF THE STUDY
          The objective of the study is to determine the relevance of secretarial practice to the progress of a federal government i.e any institution which is Federal Poly Ede.


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